Heidi Norman

Acting Director, Dept. of Innovation & Performance

City of Pittsburgh

Heidi Norman is the Acting Director of Innovation & Performance, City of Pittsburgh, PA. Ms. Norman has held leadership positions in the Department of Innovation & Performance since 2017. The Department of Innovation & Performance provides and manages all information technology for the City, connects residents to their municipal government through multiple communications channels, and improves the efficiency and effectiveness of municipal services by developing talent, optimizing processes and designing needed technology solutions. The Department has gained a reputation for being at the cutting-edge of data analytics and utilizing a collaborative approach to government innovation and Smart Cities programs through regional university, corporate and entrepreneurial technology partners.

A 20+ year resident of Pittsburgh, Ms. Norman holds degrees in Political Science and Information Systems Management, and executive education certificates from the Tepper School of Business and the Heinz School of Information Systems and Public Policy at Carnegie Mellon University.

 

Heidi Norman

Acting Director, Dept. of Innovation & Performance

City of Pittsburgh

Heidi Norman is the Acting Director of Innovation & Performance, City of Pittsburgh, PA. Ms. Norman has held leadership positions in the Department of Innovation & Performance since 2017. The Department of Innovation & Performance provides and manages all information technology for the City, connects residents to their municipal government through multiple communications channels, and improves the efficiency and effectiveness of municipal services by developing talent, optimizing processes and designing needed technology solutions. The Department has gained a reputation for being at the cutting-edge of data analytics and utilizing a collaborative approach to government innovation and Smart Cities programs through regional university, corporate and entrepreneurial technology partners.

A 20+ year resident of Pittsburgh, Ms. Norman holds degrees in Political Science and Information Systems Management, and executive education certificates from the Tepper School of Business and the Heinz School of Information Systems and Public Policy at Carnegie Mellon University.